Terms of use

As at 26 July 2026 · TriLine, Ilztalstraße 5, 94116 Hutthurm · Deutsche Fassung

1Scope

These terms apply to the use of the BrowserDesk software (client, host, web client, relay) and of the service operated at browserdesk.de. The provider is TriLine, Martin Stemplinger & Tobias Aufschläger, Ilztalstraße 5, 94116 Hutthurm, Germany (“we”). Terms of the user that deviate from these apply only if we agree to them in writing.

The offering is directed at businesses, self-employed persons, public authorities and associations. Where consumers are involved, mandatory statutory rights remain unaffected.

2What we provide

BrowserDesk brokers remote connections between devices and provides an administration console, a web client and an update feed. Picture and input are encrypted between the endpoints; the relay brokers and at most forwards encrypted packets.

The scope depends on the tier agreed. Without a separate agreement, use is for evaluation purposes and carries no claim to availability, response times or data retention.

3Right of use

For the duration of the usage relationship we grant you a simple, non-exclusive, non-transferable right to use the software within the agreed scope. All further rights remain with us.

Without our consent the following are not permitted: passing on, renting out, sub-licensing or providing the software to third parties as a service of your own; removing manufacturer notices; modification and reverse engineering, except where the law permits it (sections 69d and 69e of the German Copyright Act remain unaffected).

4Permitted use

Remote access is permitted only to devices that belong to you or for which the person entitled has expressly allowed access. You are responsible for informing the people affected and — where required — for involving the works council and the data protection function.

The following in particular are prohibited:

• covert surveillance of people who are not allowed to know about it;
• use for fraud, such as pretended support calls or obtaining access or banking details by deception;
• access that circumvents security measures or runs against the recognisable will of the person entitled;
• distributing malware, sending unsolicited messages and attacking third-party systems;
• any use that breaches applicable law or infringes third-party rights.

You indemnify us against third-party claims arising from a breach of these duties.

5Your duties

• keep credentials and device access passwords secret and choose them strong enough;
• keep the software up to date — security flaws are fixed in current versions only;
• inform us without delay if credentials have been lost or misuse is suspected;
• make your own backups before running invasive operations (scripts, software delivery, maintenance).

6Suspension

Where there is reasonable suspicion of a serious breach of section 4 — in particular indications of fraud or covert surveillance — we may temporarily suspend the devices, accounts or tenants concerned. We will inform you without delay and give you the opportunity to comment, unless legal grounds prevent this. In the case of serious or repeated breaches we may terminate the usage relationship without notice.

7Availability and maintenance

We endeavour to keep the service running continuously, but without a separate agreement we do not owe it. We announce maintenance work where possible. If you run the relay yourself, availability is entirely in your hands.

8Liability

We are liable without limitation for intent and gross negligence, for injury to life, body and health, under the German Product Liability Act, and to the extent of any guarantee given.

In the case of slight negligence we are liable only for breach of a duty whose fulfilment makes proper performance of the contract possible in the first place and on whose observance you may rely; in that case liability is limited to the foreseeable damage typical of this type of contract. Any further liability is excluded.

For loss of data we are liable only to the extent that the loss would also have occurred had you made proper, regular backups. Where the software is provided free of charge, section 599 of the German Civil Code applies in addition.

9Third-party components

The software contains third-party components subject to their own licence terms. For the component concerned, those terms take precedence over these terms. We provide an overview on request.

10Term and termination

Unless agreed otherwise the usage relationship runs for an indefinite period and may be terminated by either side with 30 days’ notice to the end of a month. The right to terminate for good cause remains unaffected. After it ends we delete your data unless a retention duty applies; on request we will provide it beforehand in a common format.

11Changes to these terms

We may change these terms where this is necessary to adapt to changes in the law or to changed services and where you are not unreasonably disadvantaged. We will inform you in text form at least six weeks beforehand. If you do not object before the change takes effect, the changes are deemed accepted; we will point this consequence out separately in the notice. If you do object, either side may terminate as at the effective date.

12Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the user is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Passau, Germany. Should any provision be invalid, the remainder of the contract stays in force.

For the processing of personal data see the privacy notice. We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.